We’re looking for a proactive and driven Customer Success Manager to join our growing team and help our customers get the most value out of Hokodo’s products and services.

About Hokodo

We’re an international and diverse team of finance, tech, and data science specialists, based in London and Paris, working to modernise B2B payments.

• Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.

• We are scaling rapidly across Western Europe, with a list of stellar clients and recently raised $40 million in Series B investment to support our mission of enabling 1 million businesses to access a better way to pay by 2025.

• Join us in our efforts, as we have already made good progress with 32,000 businesses regularly using Hokodo, but need your support to take us to the next level!

About the role

As a Customer Success Manager, you will onboard, advise and manage a wide variety of merchants (our customers), ensuring they integrate with Hokodo successfully, adopt it widely and continuously gain business value from our products and services. You will become the trusted adviser for your customers, deeply understand their business and their needs and help them get the most value out of Hokodo.

Working closely with other functions, such as Sales, Marketing, Tech, Product and Operations, you will help customers and their end-users have a great experience with Hokodo and gather feedback.

Location

We would like you to work from our office in Paris a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.

What you’ll be doing

• Onboarding: Assisting new clients in integrating Hokodo's solution into their business by providing personalised guidance and training, working closely with internal teams to ensure a smooth implementation process.

• Product adoption: Offering expert advice on how to utilise Hokodo's solution to its fullest potential and addressing any issues or concerns clients may have, contributing to the creation and maintenance of self-help resources for clients.

• Trusted Advisor: Act as a main point of contact for clients, share feedback and ideas to improve their experience, advocate for their needs within Hokodo, and work to build strong relationships, develop joint success plans and lead regular reviews to drive retention and align with company objective

Who we’re looking for

• Fluent French and English: Although you’ll be speaking with the merchants in french, English is how we communicate with colleagues internally.

• 2+ years relevant work experience in customer-facing roles: We think people for Customer Success, Account Management or Strategic Consulting, preferably working with a technical product would be successful in this role.

• Strong relationship builder with a customer focus: We want someone who can build good relationships with our clients and always put their needs first.

• Excellent communication and presentation skills, it's all about the demos!: This role requires someone who can make our product shine with their communication and presentation skills.

• Data-driven and analytical: We want someone who can make decisions based on data and is able to analyse client needs to provide effective solutions.

• Entrepreneurial mindset and ability to operate in a fast-paced environment: We are a fast moving fintech, so we need someone who can think on their feet and adapt quickly to changes.

Nice to have:

• Experience in the tech industry

• Any other languages would be appreciated

Interview Process

• Intro, company fit and run through career history with the Talent team - 30-45 minutes - Video Call

• Competency and team fit interview with the Hiring Manager - 60 minutes - Video Call

• Case Study - Prepare a customer review and present to the Hiring Manager and Head of Customer Success - 60 minutes - Video Call

• Meet the team and Co Founder - Circa 90 minutes - Face 2 Face

What’s in it for you?

We’re offering the chance to really make a difference to Hokodo and the wider B2B e-commerce industry. The opportunity for personal growth in a fast-moving startup is very real. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team.

We offer a highly competitive salary and benefits package, including share options.