London or Paris
We’re looking for a Collections manager (German speaking) to join our team to work closely with the Head of Collections and Customer Support leader in assisting our German customers and manage our collections.
We’re an international and diverse team of experienced finance, tech, and data science specialists, based in London and Paris whose goal is to modernise online B2B payments.
Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly. Merchants integrated with us see a 40% average increase in revenue... and we’re only just getting started.
We already have a list of stellar clients and are scaling rapidly across Western Europe. We’ve also recently raised $40 million in Series B investment which will help us with our mission of enabling 1 million businesses to access a better way to pay by 2025. We’ve made good progress so far with 32,000 businesses already regularly using Hokodo, but we need your help to take us to the next level!
About the role
We’re offering the chance to really make a difference in the world of B2B e-commerce. You'll be a part of a high performing team, and your decisions and actions will have a direct impact on our business success. As a Collections Manager, you will be a key member of the Operations team working alongside the Head of Collections and Customer Support leader to support our German customers, manage our collections and help us scale Operations. Location: We would like you to work from our office in either London or Paris a couple of days per week.
What you’ll be doing:
-Own collections, claims and recoveries for the German market
-Continuously improve our collection rate
-Communicate with debtors to agree and manage payment plans
-Respond to customer queries and resolve any customer issues
-Work with debt collection partners to manage cases under collection and in recovery
-Liaise with our reinsurer on cases reaching the claims stage
-Provide input to the Product / Tech roadmap, to automate processes and improve internal tools
-Work with other Collections managers and the wider Operations team to improve processes and ways of working
Who we’re looking for:
Fluent in German and English
Excellent verbal and written communication skills
Experience working in debt collection for the German market
Strong organisational skills and ability to prioritise
Nice to have:
Another European language is a bonus (e.g. French)
Confidence using web-based applications, systems and tools
Keen interest in the financial technology sector
Curious, creative and always looking for ways to improve processes and systems
Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out!
Own the Outcome 🏅- We’re committed to our tasks, and take pride in the outcome. It’s never “not my job”. We are bold, we are brave, and we embrace change in all its forms.
Trust and Build Trust 🤝 - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other’s time, input, and take local decisions where possible.
Never Be Satisfied 💡- We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something’s not quite right, we crave to fix it. We’re open to being challenged, and challenge others openly.
No Passion, No Point 💝 - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too!
Be Genuine (No BS) 💎- We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what’s best for each other, our customers and our company. Put simply, we care.
What’s in it for you?
We’re offering the chance to really make a difference to Hokodo and the wider B2B e-commerce industry. The opportunity for personal growth in a fast-moving startup is very real. Your opinion and feedback will be heard and valued. You'll feel a part of a very special family.
We offer a highly competitive salary and benefits package, including share options.