We are looking for a Head of Operations to lead the strategy and execution for Hokodo’s Collections Operations and grow our international team across the UK and France.
We’re a fast-growing team of experienced tech, finance and data science specialists, based in London and Paris, at the early stage of our adventure. Our product addresses a massive opportunity - fixing B2B payments. We already have a list of stellar clients and we’re now embarking on a rapid scale-up journey across Western Europe. We’re well funded too, having just completed our Series A.
Now, the serious business bit…
We’re bringing B2B commerce into the 21st century by modernising the way businesses buy from each other. In short, we make it easier and safer for merchants to offer credit terms to their business customers. A bit like a “buy now pay later” for B2B.
Almost 60% of B2B trade currently takes place on credit terms. Yet, current processes for offering trade credit are outdated and not fit for the digital age. We solve these issues by offering B2B merchants a powerful set of tools, allowing them to offer credit terms to their business customers instantly through a frictionless checkout experience. Merchants that have already integrated with us see on average a 40% increase in revenues... and we’re only just getting started.
Hokodo solves a massive issue for B2B trade in general, and particularly for B2B online trade. B2B trade represents $12 TN p.a. in Western Europe. $680 BN of these sales happen online, generating a $15 BN revenue opportunity for Hokodo, which is set to double every 5 years
About the role
Collections are a critical and strategic part of Hokodo’s B2B Buy-Now-Pay-Later solution. We take care of payments for our e-commerce partners and collect any overdue invoices by getting in touch with their customers and supporting them through payment plans and flexible payment options.
The Head of Operations (Collections) will report into the VP Operations and be responsible for all operational aspects of Hokodo’s collections function across all countries. Your mission will be to maximise our collection rate and the profitability of our e-commerce partnerships.
You will have a broad remit covering the strategy and execution of Collections, Claims and Recoveries, and Buyer Support, with responsibility for managing teams in the UK and France. In this role you will work closely with external partners such as e-commerce partners, debt collection agencies and our insurance partner, as well as internal stakeholders such as Payment Operations, Customer Success, Product and Finance.
The ideal candidate is a strong project and people leader, ideally with experience in a regulated industry in the UK or Europe. You should be passionate about financial products, payments and e-commerce with a proven track record of successfully building high-performing teams during periods of rapid growth. As Hokodo continues to grow and expand, the ideal candidate will also have the potential to expand their responsibilities and impact.
-Manage and develop a high-performing team of Collections managers and Buyer Support specialists based in London and Paris
-Develop and implement the strategy for scaling Hokodo’s “collections-as-a-service” solution for e-commerce merchants and platforms across Europe
-Manage the day-to-day operations of Collections, Claims and Recoveries, and Buyer Support
-Drive innovation and automation across the Operations team, providing feedback to the Product roadmap and developing scalable processes that increase operational efficiency and reduce operational risk
-Develop and continuously improve reporting to monitor collections performance and identify emerging risks, and drive the strategic operational agenda in the business
-Ensure that all buyer support queries are dealt with by the Support team within SLAs
-Provide reporting and insights on collections, claims and recoveries performance
-Liaise with external partners to improve collections processes and optimise financial performance
-Strong management consultancy, Ops or Product background with understanding of fintech products; or experience in a regulated operations function
-Experience leading international teams and cross-functional projects
-Strong track record in building and managing relationships with internal and external stakeholders
-Excellent analytical and problem-solving skills, ability to think from first principles
-Strong business acumen with an ability to bridge the business and operational strategy
-Strong change management skills
-Ability to thrive in a fast-paced environment where change is constant
-Excellent written and verbal communication skills in English, fluent French is a bonus
We love what we do and always aspire to be the best at it. We're passionate about making our industry better and aren't afraid of the competition, Hokodo is more than a place to work. We pride ourselves on our culture of down to earth, humble employees who are always willing to go the extra mile to help each other out!
Own the Outcome
Trust and Build Trust
Never Be Satisfied
No Passion, No Point
Be Genuine (No BS)
What’s in it for you…
We’re offering the chance to really make a difference and build something from scratch. Shape the future of Hokodo while pursuing personal and professional growth. We believe in idea meritocracy and have a flat structure where everyone, whether an intern or a Founder, has the opportunity to get their ideas heard and make an impact.